Help Center

Click My Account (the person-shaped icon) at the top right of the site to check your order status.

Once an order is placed, it begins processing quickly and changes may not always be possible. If you need to update quantities or cancel an item, please email customersupport@cleure.com as soon as possible, and our team will do their best to assist before the order ships.

Use the My Account link at the top right of the site to view your order status and tracking details.

Check My Account (the person-shaped icon) to confirm all items have shipped. If tracking numbers show “delivered,” please contact customer service at customersupport@cleure.com.

Check your order status and tracking numbers. If all packages show “delivered,” please contact customersupport@cleure.com for assistance.

If anything arrives damaged, please email a photo of the damaged item to customersupport@cleure.com. Our team will review the issue and arrange a replacement if needed.

1. Click My Account (the person-shaped icon) in the top right corner.
2. Select Don’t have an account? Sign up and follow the prompts.
3. You can also create an account during checkout.
   

Log in through My Account / Order Status (the person-shaped icon) to update your information.

Click My Account / Order Status (the person-shaped icon), then select Forgot your password? to receive a password reset email.

Shipping is calculated at checkout after items are added to your cart.

Shipping is calculated at checkout. Orders ship shortly after payment is received.

Yes, we ship internationally.

Please contact customersupport@cleure.com to initiate a return within 30 days.

For more information, please review our Return Policy.

Please contact customer service within 72 hours of delivery, and we can reship the correct item.

Please see our Return Policy for full details.

Sales tax is calculated automatically at checkout based on your shipping address and local tax regulations.

You can review your order details and charges in My Account. If you still have questions, please contact customersupport@cleure.com and our team will be happy to assist.

Receipts and invoices can be viewed and printed from your order history in My Account.

Your credit card is charged at the time your order is placed and payment is successfully processed.

Payment for online orders must be made with a credit card. We accept the following payment methods:

• Visa
• MasterCard
• American Express
• Discover

Your card will be charged at the time your order is placed, and an order confirmation email will be sent once payment is successfully processed.

After adding items to your cart, click the cart icon at the top right of the site. Enter your coupon code in the field labeled “Enter your discount code” before completing checkout.

To purchase a certificate, click here.

Gift certificates can be purchased online and are delivered to the email address entered at checkout. To redeem a gift certificate, enter the code during checkout.

We strive to offer high-quality products at competitive prices and provide the best overall value to our customers.

Please review our Privacy Policy for details on how your personal information is collected, used, and protected.

Our website uses SSL encryption to help keep your personal and payment information secure during checkout.