A: No, you will have to create a new account for security purposes. Click either the "My Account" or the Person Icon in the top right corner of the header to be prompted to make a new account.

A: Tracking numbers are automatically generated once we print out the shipping label. However, shipping information will not be available until the packages are picked up from our warehouse by USPS. Don’t worry, your order does in fact exist and it’s on its way to you.

A: Contact customersupport@cleure.com and let us know the issue and the correct shipping address.

If we haven’t shipped your package yet, we can go ahead and fix your address, and send it out to the correct address.

However, if we have already shipped your package we unfortunately cannot change any of your order information so you’ll have to wait for the package to be returned to sender. Once we receive it we can send it back to your correct address.

A: Free shipping is only applied to orders that are $75 and over after the discount code has been applied and before tax. For example if your total is $80 and a 20% off discount brings you to $64, you wouldn’t receive free shipping but if your order was $100 and a 20% off discount brings you to $80 you would receive free shipping.

A: Yes, for more information contact customersupport@cleure.com and include some information about your business/practice in which you’d be interested in selling our products.

A: We’re so sorry about that! 

Sometimes, the USPS is very rough by throwing large boxes over small ones and this type of thing can happen during the shipping process.

Each product gets filled by a machine, and is shipped by a crew who do not touch caps.

We can assure you your product has not been opened or tampered with.

A: We’re so sorry about that! 

Sometimes, the USPS is very rough by throwing large boxes over small ones and this type of thing can happen during the shipping process.

Take a picture of the package, and send it to customersupport@cleure.com so we can notify USPS and file a claim, and we’ll go ahead and ship out a replacement for you.

A: We have decided to discontinue our makeup line to better focus on the quality of our hair, skin, and oral care products, therefore we will not be restocking any out of stock makeup items. It was a tough decision to make, but we feel it’s what’s best for Cleure going forward.

A: Our products include no added fragrance. Some raw ingredients may have a natural scent which is what you are smelling.

A: The only product that does have an expiration date is the Sunscreen which will be printed on the tube. All other products do not require any expiration date, they all have a shelf life of around 2 years.

A: Yes. We get approval for all of our product’s ingredients before making them. They are all salicylate free.

A: Since we don't use any plants, which may have drug interactions and warnings for pregnant women, our products should be safe to use. However, expectant mothers with extreme sensitive skin, should check with their physicians before changing their skin care routine.

A: It’s always a difficult decision for us to choose to discontinue our products, but we always do what we think is best for our company. We want to focus on providing the best quality products, and in order to do that sometimes it’s necessary to limit our product range to what’s in the highest demand.

A: We offer Travel/Trial sizes of several of our products for lower prices so you can try out our products and use them for travel.

Travel sizes are nonrefundable.

A: Nope! All of our ingredients and products are made and sourced in the USA.

A: No. Cleure does not use nano-particles in our products, including titanium dioxide or zinc oxide.

A: Our ingredients are subject to change, but we change the ingredients as few times as possible, and only when we need to update the formula to meet the standards of the American Contact Dermatitis Society. If the ACDS changes their standards, then we change our formula. 

We do our best to make clean, natural, high-quality products that will meet as many people’s needs, allergies, and sensitivity concerns as possible, but unfortunately it’s impossible to accommodate everyone. 

If you are unsure about an ingredient change, we recommend conducting a patch test, or contacting your doctor or dermatologist, and if you have any negative reactions you are always welcome to return your product within 30 days.

A: Cleure does not formulate products based on trending ingredients or unsubstantiated websites that rank ingredients for safety. Dr. Stay and her team follow strict guidelines to avoid ingredients that are known to be common irritants. These ingredients are identified via recognized research organizations, the FDA, associations for dermatologists, allergists and American Contact Dermatitis Society. 

Due to the nature of sensitive allergy-prone skin, not all non-irritating ingredients may be non-irritating to everyone. We remain committed to updating our database of common irritants and follow these guidelines. 

If you are uncertain if an ingredient is suitable for you, please consult with your doctor, discontinue use or do not use it at all.

A: If you are allergic to a certain ingredient such as coconut oil, it does not necessarily mean you will be allergic to all derivatives of it, though you may be allergic to some. According to the American Contact Dermatitis Society the derivatives are not the same as the actual coconut oil and they may not cause a negative reaction similar to the actual oil. It's best to know the actual derivative ingredients you're allergic to, or if it's only the actual oil. You would need to be tested for each ingredient in order to know, so we’d suggest contacting your doctor or dermatologist patch test.

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four payments made every 2 weeks without any interest.

Just shop Cleure.com and check out as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account. Then complete your order – it’s that easy!

Please note, all items in your shopping bag must be eligible for Afterpay, and the bag value must be between $35 and $2,000.

Afterpay can only be used on purchases made on the Cleure.com website. It is not available for our products hosted on Amazon or Walmart.

All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.

You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.

Afterpay orders are delivered within our standard shipping timeframes like any order from Cleure.com. Free standard shipping is available for orders over $75.

Visit our Shipping page for more information.

Yes, your bag value must be between $35 and $2,000 to use Afterpay on Cleure.com.

Afterpay is not available on purchases of gift cards or e-Gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

Yes, you may also use a Cleure e-Gift card with Afterpay to pay for your purchase as long as your order total is between $35 and $2,000.

Afterpay returns follow our standard return process. Please note, refunds for Afterpay will be refunded from Cleure to Afterpay. We cannot provide an exchange or cash refund. As soon as the refund is processed it will drop into your Afterpay online account. Have more questions about Afterpay returns? Go to help.afterpay.com.

Visit the Afterpay website here for a comprehensive list of FAQs and check out Afterpay’s Privacy Policy found here.

If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form found here.

Please contact customersupport@cleure.com with your name and associated email address with your old account and they can send you a coupon to redeem your rewards.

The Cleure Club is our rewards program that gives you access to exclusive gifts, discounts and shipping deals all year long. Earn 1 status point for every dollar you spend to unlock bigger, better benefits. 

Sign up by creating an account on our site. Click on the Orange Rewards Icon in the bottom left corner of our site to create/access an account.

Yes—if you have a Cleure account, you’re automatically enrolled in the program. We recommend signing up for emails to get your latest perks delivered straight to your inbox. Please make sure your email address is the same as your account username. 

The more you shop, the higher your status. $1 = 1 status point. 

Clean Status: 0-149 status points (0-$149) 

Pure Status: 150-299 status points ($150-$299) 

Cleure Status: 300+ status points ($300+) 

POINTS PROGRAM: 

Reward: $5 Off for Every 100 Points. 

-Celebrate a Birthday: 25 Points

-Like on Facebook: 10 Points

-Follow on Instagram: 10 Points

-Place an Order: 1 Point for every $1 Spent

REFERRAL PROGRAM:

Friend you refer will get $5 off their purchase. This coupon will expire after 30 Days.

Reward: $5 Off Your Next order of $25+. Coupon will expire 6 months after issued. 

The Cleure VIP program has separate rewards from our points program. However, your amount of points earned determines your status level.

CLEAN LEVEL: 

Welcome Gift: 10% Off your Order

PURE LEVEL: 

Welcome Gift: 15% Off Your Order

Surprise Savings

Early Access

Exclusive Seasonal Offers

Birthday Gift

CLEURE LEVEL: 

Welcome Gift: 20% Off Your Order

Holiday Gift from Cleure

Exclusive Shopping Events

Surprise Savings

Early Access

Exclusive Seasonal Offers

Birthday Gift

Simply Click on the Orange Rewards Icon in the bottom left corner of our site to sign into your account. Your status and current benefits will be listed there. 

Your benefits will always be accessible through your account. We recommend signing up for emails to be notified of status changes and new insider offers. 

Your benefits are tied to the tier you are currently in.  Once you reach the next tier, the benefits of your new tier will replace your previous ones. For example, if you move up from CLEAN to PURE, your PURE benefits will replace your CLEAN benefits. Make sure to take full advantage of your tier’s specific offers to avoid missing out.

Points and Rewards expire 12 months after their associated purchase. For example, if you make a purchase on November 1, 2020 your points from that purchase will not expire until November 1, 2021. 

You become a CLEURE VIP by spending $300+ or accumulating 300 points within 12 months. Once you’ve gained VIP status, you remain a CLEURE VIP for a full 12 months regardless of how much you spend afterwards! This means that if you become a VIP on November 1, 2020, your VIP status is guaranteed until November 1, 2021.

During your year as a VIP, we will still be calculating your points in the background. You will need to spend at least $300 in your 12 months as a CLEURE VIP to keep your VIP status for the following year. If you do not reach that dollar threshold, you will still be in the Cleure Club program but moved to a lower tier. You can regain your VIP status at any time. 

Only purchases made directly from your account on the Cleure website (www.cleure.com) will count toward status points. Purchases from retailers like Amazon or Walmart aren’t applicable. Please be sure to log into your account during checkout to apply your purchase toward your Cleure Club status.