Refund policy

We want you to be happy with your Cleure purchase. 

You may exchange or return most merchandise for a full refund, less shipping charges, based on the original form of payment, within 30 days of ship date. We do not refund return shipping charges, unless we made an error.

If you receive an item that is damaged, please contact us at or (888) 883-4276 for replacements or a refund. 

To exchange an item, you pay for shipping back to us (unless we made an error or product was defective), we pay for shipping the product you'd like to exchange for back to you.


Product Packs, bundles, sets, and duos are discounted and are not subject to refund. We highly recommend you order individual products or trial/travel size products first, prior to ordering Product Packs.

  • Trial/Travel size products are non-refundable. 
  • Gift sets are non-refundable.


1. If you receive a promotional free with purchase product, and then return the order below the purchase limit and keep the free product, you will be charged retail for the free with purchase promotional product.
2. Most of our customers have allergy prone skin or sensitive skin. If you get a reaction to a product, we do not send you a pre-paid shipping label.
3. Products must be returned in good condition in order to be issued a refund. 
We only pay for return shipping if we made an error in sending you the wrong product or the product was defective (such as broken on arrival).
Instructions: Please pack the return items carefully. Include any promotional free with purchase products. 

Return Shipping Address: 

5757 Olivas Park Dr. Suite G
Ventura, CA 93003

Please pack your return up, and include either the original packing slip or a note with your order number and name. Once we receive your return we will refund your original form of payment within 3-5 business days.

If you have questions, call us at 888-883-4276 or email us at Please allow 14 business days for refund.